Privacy Policy for JoatCart

Last Updated: January 20, 2026

1. Introduction

Welcome to JoatCart ("we," "our," or "us"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our e-commerce platform and services.

By accessing or using JoatCart, you agree to the terms of this Privacy Policy. If you do not agree with our policies and practices, please do not use our services.

2. Information We Collect

2.1 Information You Provide Directly

  • Account Information: Name, email address, phone number, and password when you create an account

  • Profile Information: Business name, store handle, logo, and other customization preferences

  • Payment Information: Billing address and payment method details (processed securely by third-party payment providers)

  • Order Information: Shipping addresses, order history, and transaction details

  • Communications: Messages, inquiries, and feedback you send to us or merchants

2.2 Information Collected Automatically

  • Device Information: IP address, browser type, operating system, and device identifiers

  • Usage Data: Pages visited, features used, time spent on the platform, and navigation patterns

  • Cookies and Tracking: Information collected through cookies, web beacons, and similar technologies

  • Location Data: General geographic location based on IP address

2.3 Information from Third Parties

  • Payment Processors: Transaction confirmation and fraud prevention data from Paystack, Flutterwave, CinetPay, and other payment partners

  • Social Media: If you connect social accounts, we may receive profile information you choose to share

3. How We Use Your Information

We use the information we collect to:

  • Provide Services: Create and manage accounts, process orders, and facilitate transactions

  • Improve Platform: Analyze usage patterns, fix bugs, and enhance features

  • Communicate: Send order confirmations, shipping updates, and customer support responses

  • Marketing: With your consent, send promotional offers, newsletters, and product recommendations

  • Security: Detect fraud, prevent abuse, and protect our users and platform

  • Legal Compliance: Meet regulatory requirements and respond to lawful requests

4. How We Share Your Information

We may share your information with:

4.1 Service Providers

Third-party vendors who assist with payment processing, shipping, email delivery, analytics, and hosting services.

4.2 Merchants

When you make a purchase, we share necessary order information with the merchant to fulfill your order.

4.3 Business Transfers

In connection with a merger, acquisition, or sale of assets, your information may be transferred as a business asset.

4.4 Legal Requirements

When required by law, court order, or governmental request, or to protect our rights and safety.

4.5 With Your Consent

We may share information for other purposes with your explicit consent.

We do not sell your personal information to third parties.

5. Data Retention

We retain your personal information for as long as:

  • Your account is active

  • Needed to provide our services

  • Required for legal, tax, or regulatory purposes

  • Necessary to resolve disputes or enforce agreements

When you delete your account, we will delete or anonymize your personal information within 90 days, except where retention is required by law.

6. Your Rights and Choices

Depending on your location, you may have the right to:

  • Access: Request a copy of your personal information

  • Correction: Update or correct inaccurate data

  • Deletion: Request deletion of your personal information

  • Portability: Receive your data in a structured, machine-readable format

  • Opt-Out: Unsubscribe from marketing communications

  • Withdraw Consent: Where processing is based on consent, withdraw it at any time

To exercise these rights, contact us at support@joatcart.com.

7. Cookies and Tracking Technologies

We use cookies and similar technologies to:

  • Keep you logged in

  • Remember your preferences

  • Analyze platform usage

  • Deliver relevant content

You can manage cookie preferences through your browser settings. Note that disabling certain cookies may affect platform functionality.

8. Data Security

We implement industry-standard security measures to protect your information, including:

  • Encryption of data in transit (HTTPS/TLS)

  • Secure storage with access controls

  • Regular security assessments and monitoring

  • Payment data handled by PCI-compliant processors

However, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security but are committed to protecting your data.

9. International Data Transfers

JoatCart operates globally. Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for such transfers in compliance with applicable data protection laws.

10. Children's Privacy

JoatCart is not intended for individuals under 16 years of age. We do not knowingly collect personal information from children. If we discover that a child has provided us with personal information, we will delete it promptly.

11. Third-Party Links

Our platform may contain links to third-party websites or services. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the updated policy on our platform and updating the "Last Updated" date. Your continued use of JoatCart after changes constitutes acceptance of the revised policy.

13. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Email: support@joatcart.com
Website: https://joatcart.app
Address: Old Barrier/Kokrobite Junction, GJ-130-0794, Winneba Road

14. Additional Rights for Specific Regions

For European Economic Area (EEA) Residents

You have rights under the General Data Protection Regulation (GDPR), including the right to lodge a complaint with your local data protection authority.

For California Residents

Under the California Consumer Privacy Act (CCPA), you have the right to know what personal information is collected, request deletion, and opt-out of the sale of personal information. We do not sell personal information.

For Nigerian Residents

Your rights are protected under the Nigeria Data Protection Regulation (NDPR). Contact us to exercise your data subject rights.

This Privacy Policy is effective as of January 20, 2026.

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